INFORMATION ABOUT RETURNS
* What are eBodyboarding.com's return procedures?
eBodyboarding.com does not do direct exchanges. If you want to return an item and get a different item/size/color, etc., please place a new order for the replacement item, and contact us to get an RA (return for the item(s) you are returning. Once we receive the returned item, your card will be credited.
There are no returns on certain custom items and pre-owned items. If you bought an item of clothing and washed it, we cannot accept a return. Shrinkage is not a valid reason for returning clothing. There are also no returns on DVD's and videos once the shrinkwrap has been removed!
Merchandise must be returned within 10 days (21 days for international orders) of the issuance of the RA# at which time the RA# expires. Return shipping charges are the sole responsibility of the customer EXCEPT if an item is damaged* or we shipped the wrong item. In that case, you may be asked to ship the item back at your expense via a method that we specify, and we will credit your account for the return shipping costs at a maximum of equal to what we paid to ship it to you only. If getting reimbursed for return shipping costs, you must ship the item via a method that we approve in advance.
To return a product, please follow the steps outlined below.
1. Click here
to get a Return Authorization Number (RA#) (within 30 days of the original ship date). You can also email
us or call 1-877-eBodyboarding (toll-free within the U.S.) or INTL:1-949-361-0848 during business hours.
2. Verify that all merchandise is in the original packaging, undamaged,
and sellable as "brand new".
3. For your protection, please insure the package and use a "traceable" shipping method such as UPS Ground, Parcel Post or Priority Mail with Delivery Confirmation, or Registered Mail for overseas shipments.
You are responsible for any shipping damages/loss that may occur.
4. Please use the cut out merchandise-return label, located on the back of your receipt or address the package to:
1303 Calle Avanzado
San Clemente, CA 92673 USA
If you are shipping something back to us for a refund and it's not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us.
If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part).
If your order included free items, you must also
eBodyboarding.com reserves the right to return any merchandise without a valid RA# to the customer. RA numbers are valid for 10 days from the issue date for domestic orders, and 21 days for international orders.
For orders shipped outside the USA and it's territories, due to high international shipping costs, if the item you purchased incurs a problem that is covered by the manufacturer's warranty and you want a replacement, you the customer are responsible for ALL shipping costs to get the replacement and make any required returns. If you would like to contact the manufacturer directly yourself, we can assist with that.
All returned merchandise must be in it's original packaging (if it had packaging). Product that is returned incomplete, used or damaged will not be accepted and will be return-shipped at the customer's expense.
30-day money back guarantee does not apply to special orders or pre-owned items, certain custom items, videos, and DVD's (unless videos/DVD's don't play properly).
* Special information on returning bodyboards.
If you bought a bodyboard and had us install a leash, returns are not allowed unless the board is damaged or not what you ordered. Also, if returning a bodyboard for a refund, we ask that you return any free items that were included with the board before we can process the credit.
* Credits issued for returns.
Credit will be issued after we receive, inspect, and processe your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.