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Shipping Rates/Times
We ship from San Clemente, California USA.
Shipments within Southern California will be fastest and cheapest.
We offer FREE GROUND SHIPPING to ANY USA zip code, including US
territories and APO/FPO addresses on orders of $125 and up (Continental
USA) or $150 and up (outside Continental USA). Just select one of
the “Ground” options if you are in the Continental USA,
and “Priority Mail” if you are outside the Continental
USA. Note: This offer does NOT apply to soft surfboards! This
offer is only valid for orders that will fit in a single box (up
to 2 bodyboards plus some additional products, or equivalent). If
order requires more than one box, actual shipping charges will apply
to additional boxes. These charges will be added AFTER your order
has been submitted, and you will be emailed with an updated total
if this is the case!
| SHIPPING
METHOD |
SHIPPING
COST |
AVAILABLE
TO |
SHIPPING
TIME |
NOTES |
| A. UPS GROUND (no boards) |
Starting around $5.00 |
50 US States. |
Refer to Ground shipping chart below-
1 day within SoCal and 4-5 business days to the east coast. |
No P.O. Boxes! Trackable and insured. |
| B. UPS GROUND (with boards) |
Starting around $8 west coast/$10 east coast.
If ordering more than will fit in a DOUBLE board box (45"
x 23" x 5"), cost for this shipment method will TRIPLE! |
Continental USA Hawaii, and Alaska ONLY!
|
Refer to Ground shipping
chart below- 1 day within SoCal and 4-5 business days to
the east coast. |
No P.O. Boxes! Trackable and insured. |
| C. UPS 3 DAY (no boards) |
Starting around $8. |
Continental USA ONLY! |
Guaranteed 3 business days.
Refer
to Ground shipping chart below. If you are west of the Mississippi,
Ground make take the same amount of time! |
No P.O. Boxes! Trackable and insured. |
| D. UPS 3 DAY (with boards) |
Starting around $30.
Price includes whatever fits in a single bodyboard box (usually
1 board, fins, and a few clothing/accessory items). Price increases
if a larger box is needed. |
Continental USA ONLY! |
Guaranteed 3 business days.
Refer to Ground shipping chart below. If you are west of the
Mississippi, Ground make take the same amount of time! |
No P.O. Boxes! Trackable and insured. |
| E. UPS 2 DAY (no boards) |
Starting around $15. |
Continental USA and major cities in AK and HI, as well as
Puerto Rico. |
Guaranteed 2 business days. |
No P.O. Boxes! Trackable and insured.
Saturday
delivery available in some areas for additional $15. Call or
email for details. |
| F. UPS 2 DAY (with boards) |
Starting around $40.
Price includes whatever fits in a single bodyboard box (usually
1 board, fins, and a few clothing/accessory items). Price increases
if a larger box is needed. |
Continental USA and major cities in AK and
HI, as well as Puerto Rico. |
Guaranteed 2 business days. |
No P.O. Boxes! Trackable and insured.
Saturday delivery available in some areas
for additional $15. Call or email for details. |
| G. UPS NEXT DAY (no boards) |
Starting around $20. |
Continental USA ONLY! |
Guaranteed by end of the next business day. |
No P.O. Boxes! Trackable and insured.
Saturday delivery available in some
areas for additional $15. Call or email for details. |
| H. UPS NEXT DAY (with boards) |
Starting around $60.
Price includes whatever fits in a single bodyboard box (usually
1 board, fins, and a few clothing/accessory items). Price increases
if a larger box is needed. |
Continental USA ONLY! |
Guaranteed by end of the next business day. |
No P.O. Boxes! Trackable and insured.
Saturday
delivery available in some areas for additional $15. Call or
email for details. |
| I. USPS 1st CLASS(small items) |
$2 for the first pound, increasing as you add weight. If package
weighs over 1lb, Priority Mail will be used. |
All USA zip codes (including US territories and APO/FPO addresses).
|
Varies widely. Can be a day or two, or a week or two |
US Postal Service First Class Mail.
You may ONLY select this option for orders with any combination
of magazines, stickers, and DVD’s. These shipments have
Delivery Confirmation but are NOT trackable. |
| J. USPS PRIORITY (No tracking) |
Starting at $4.10
for the first pound, increasing based on your location and the
weight of the package. |
All 50 US States plus US Territories and
APO/FPO addresses. If you are outside the continental USA, this
is your cheapest shipping option. |
Usually 2-6 days. |
US Postal Service Priority Mail. We
use Delivery Confirmation.
THIS OPTION IS NOT TRACKABLE AND IS
ONLY INSURED IF THE ADDRESS IS OUTSIDE THE CONTINENTAL USA!
WE HIGHLY RECOMMEND UPS IF YOU ARE INSIDE THE CONTINENTAL
USA.
If you are ordering a single bodyboard and a few extra small
items, please select UPS Ground WITH BOARDS. |
| K. USPS EXPRESS (USA ONLY!) |
Starting around $14 for the first pound,
increasing based on your location and the weight of the package. |
All 50 US States ONLY! Not available to
US Territories or APO/FPO addresses. |
1-2 days. |
US Postal Service Express Mail. Trackable
and insured. |
| L. AIR MAIL INTL (No tracking) |
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| M.UPS EXPRESS INT'L(no boards) |
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| N.UPS EXPR INT'L (with boards) |
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| O.UPS XPDITED INT'L(no boards) |
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| P.UPS XPDITED INT'L(w/ boards) |
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| Q. UPS CANADA STND (no boards) |
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| R.UPS CANADA STD (with boards) |
$0 |
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| S. PICK UP AT OUR WAREHOUSE |
$0 |
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Arrange to pick up your order during business hours. |
| Shipping
Costs
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How do I get shipping costs BEFORE placing an order?
*Go to our website and navigate to each
item you want, clicking the "ORDER" button to put each item
in the online shopping cart.
*Once all your items are in the cart, click on "CHECKOUT" in
the shopping cart.
*On the first page of the checkout, enter all your shipping
address information, and select the shipping option that applies
to your location and time frame (see list below for details
about shipping options).
*Click on "Review and Submit" at the top of the page. Your total
costs will be displayed on your screen, you will then have to
go back and enter payment info by clicking "Payment Information".
If you want ta?o check costs for a different shipping option
for your location, simply hit the "BACK" button on your browser,
and re-select a different option, and then again click "CONTINUE".
Your new costs will always be displayed on the second page of
the checkout process before you ever enter payment information.
If you decide to finalize your purchase, simply enter your billing,
payment and email information, and submit your order.
IF YOU CHOOSE THE WRONG SHIPPING OPTION,
WE WILL CHOOSE THE COMPARABLE CORRECT ONE, AND WHILE WE WILL
MAKE EFFORTS TO CONTACT YOU ABOUT THIS, WE ASSUME NO LIABILITY
FOR ANY INCONVENIENCE CAUSED.
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How do I get FREE shipping on my order?
We offer FREE STANDARD SHIPPING (Priority
Mail or Fedex Ground, whichever is cheaper for us) ON ALL
USA/US TERRITORIES/APO & FPO ORDERS THAT SUBTOTAL AT LEAST
$125.00 in the Continental USA or $150 to all other USA zip
codes.
Here's how you can get FREE shipping on your order:
* Order items subtotallinga? the minimum amount to get the
free shipping.
* Proceed through our secure checkout.
* When you review your order, your savings will appear in
your order total. Getting your items shipped FREE is just
a click away!
This option applies only for standard
shipping (UPS Ground or USPS Priority Mail). Entire order
must be shipped to a single address. Cannot be combined with
any other promotional offer nor is this offer valid on previous
purchases. Only applies to orders to be shipped to a valid
address in the United States and it's territories and APO/FPO
addresses. Customer responsible for all shipping costs for
returned merchandise. Offer not valid on cancelled merchandise.
This promotion may be modified or terminated at any time without
notice. Returns that had this shipping method will be refunded
MINUS our cost to ship the order to you. If you do not select
this method even though you may qualify, you may be charged
shipping costs which are non-refundable. If any items in order
are out of stock, your order will be held until everything
is available unless you offer to cover costs on a second shipment.
This offer is only valid for orders that will fit in a single
box (up to 4 bodyboards or equivalent). If order requires
more than one box, actual shipping charges will apply to addia?tional
boxes.
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are your shipping costs for International destinations?
Please see our International
Customers page.
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Do I pay sales tax?
Orders shipped in California or picked
up at our warehouse only are subject to 7.75% sales tax. Orders
shipping outside of California are not taxed.
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Are there extra charges if I order alot of stuff or oversized
products?
Our free shipping offer is only valid
for orders that will fit in a single box (up to 4 bodyboards
or equivalent). If order requires more than one box, actual
shipping charges will apply to additional boxes. You will
be notified beforehand for your approval if this is the case.
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| Shipping
options and methods |
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What are the shipping options, and ESTIMATED shipping times?
UPS Ground shipping times...
International shipping times
and information click here.
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If my order includes a bodyboard, surfboard or skimboard what
shipping options should I choose?
Be sure to select one of the options
that says, "WITH BOARDS"! If you don't, we will
modify your order and charge the extra amount. Alternately,
if your orders DOESN'T include a bodyboard, be sure to select
one of the "NO BOARDS" options. When using UPS 3
Day, 2nd Day, or Next Day options, if your bodyboard order
includes more than one bodyboard, shipping costs will be higher,
and we will notify you with that cost.
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What are your shipping methods?
We use UPS and the US Postal Service
depending on which option you select and where you live. In
some cases, with bodyboard shipments, Priority Mail is a cheaper
option to some domestic destinations.
For MOST shipments outside the Continental USA including many
international shipments, we use the US Postal Service. Please
note that Priority Mail and Mag/Sticker/DVD shipping (1st
Class Mail) are not trackable, but we do use Delivery Confirmation
services with these shipments. We must allow a maximum of
30 days shipping time before we can consider a shipment "lost".
This is extremely rare.
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What does a "Business Day" mean in the UPS Shipping
options?
Business Days are defined as Monday-Friday
and DO NOT include holidays! Please note that orders selecting
UPS Next Day Air, 2nd Day Air, or 3 Day Select refer to "business
days". Example: You place an order on Thursday before our
2pm shipping cutoff a? choosing the 3 Day Select method. That
order will take 3 "business days" to ship- Thursday, Friday,
and Monday, arriving Tuesday. We can offer Saturday delivery
to some locations with UPS for an additional $10. We can also
ship via Priority Mail which delivers on Saturdays for the
same price as UPS 3 Day Select, or Express Mail which delivers
6 days/week (7 days/week to large urban areas). Contact
us for more info.
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Do you ship to PO Boxes?
UPS will not deliver to P.O. boxes.
Please provide an alternative street address in the shipping
information fields. Only orders to Hawaii, Alaska, Puerto
Rico, US Territories and Military addresses via our Priority
Mail or Express Mail shipping options can be sent to P.O.
boxes.
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What does "TERRITORIES/APO/FPO" mean in the shipping options?
US Territories include Puerto Rico,
Guam, American Samoa, US Virgin Islands, Palau, and some other
areas around the world. APO (Army Post Office) and FPO (Fleet
Post Office) refers to US military addresses/installations/embassies
around the world. We ship via the US Postal Service to all
of these addresses for domestic shipping costs.
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Are there guaranteed shipping delivery times or my money back?
UPS guarantees the day of delivery
for every package in the USA, USPS guarantees 1-2 day shipping
on MOST Express Mail packages. We are not responsible for
tracking every order to make sure it arrived in the advertised
time. Please track your order and
contact us if you see that it didn't arrive in the correct
time and we will be happy to issue you a refund, minus processing
fees. Note, delivery times are based on the day WE ship your
order, not the day you place the order.
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What are your shipping times and hours?
Shipments go out Monday-Friday except
U.S. holidays. All orders placed by 3pm Pacific Time usually
go out the same day providing the items are in stock.
We do not customarily ship an order until we have everything
in stock. You will be contacted by email or phone if this
is the case.
Our office is closed on weekends and US Holidays. Click
HERE for office hours and contact info.
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I have a shipping account number of my own. Can I use it to
ship my order?
If you have an account number with
a shipping provider and would prefer to have us use that instead,
please email or call and
we can take care of that for you, or enter the informaion
in the comments box at check-out. We can work with most other
carriers.
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Tell me about "In stock" and "Out of stock"
items?
We hold orders until all products in
the order are in stock. While we make every effort to keep
the site updated, sometimes an item may be listed as "AVAILABILITY:
IN STOCK" when it isn't. We will normally notify you within
1 business day of you placing your order to let you know and
give you options. We may contact you by email, so check your
email often afta?er placing an order. We don't ship orders
until every item is in stock, so if you order items that are
in stock and other items that are not in stock then your order
will be held until your order is complete.
If an item is listed as "AVAILABILITY: SHIPS IN 1-2 WEEKS",
that means that WE will receive it in 1-2 weeks, and THEN
it will be shipped from our warehouse. WARNING: These estimates
are based on past experience with that vendor and by NO MEANS
constitute a guarantee of availability time. We make every
effort to expedite orders for our customers, but we are at
the mercy of our vendors.
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What if my shipment gets damaged?
While we strive to pack items to avoid
damage, in rare cases shipments are mishandled by the carriers.
We insure most shipments against damage, so if you receive
a shipment and something is damaged, you MUST carefully follow
the following procedures:
*Save the box and all packaging.
*Do not use the damaged item.
*Contact us via phone or email
immediately (be sure to have your order number ready).
*Be prepared to describe the damage in detail on the phone
AND/OR via email so we have a written/typed record of your
complaint to show the carrier. If it is determined that the
damage was shipping-related, we will file a claim with the
carrier. They may need to inspect the damaged item AND the
packaging. If it is determined by them that they are at fault,
the damaged items will be replaced immediately as long as
we have them in stock.
*In most cases, we will request that you email a digital photo
of the item in question for confirmation.
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How can I track my order?
Only packages shipped via UPS and USPS
Express Mail are trackable.
For packages shipped via UPS, if you provided us with a valid
email address at the time you placed your order then you should
have received a UPS tracking number to that email address
when the your package left our warehouse. If you haven't received
this email then we may not have shipped your order, or your
email address is invalid.
Orders shipped via First Class Mail or Priority Mail are NOT
trackable but we do use Delivery Confirmation with these shipments.
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What if there was a delivery attempt?
UPS will make two attempts to deliver your merchandise and will
leave a door hanger notifying you of the attempt. USPS typically
leaves a notice in your mailbox. If the package is undeliverable
after two attempts, the product will be returned to our warehouse.
You will be credited for the price of the item, but you will
not be credited for any shipping and handling charges you may
have been charged. If you refuse delivery, a credit will be
issued for the price of the product but not for shipping charges
(if applicable). All credits will be applied to the payment
method in the original order. We cannot put delivery instructions
on packages, so we recommend leaving a note on your door around
the time of expected delivery instructing the carrier a? what
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What if the tracking says my order was delivered and I never
got it?
Though this situation
is extremely rare, if the carrier reports the item has been
delivered, then any dispute you may have must be taken up with
the carrier directly. We will be happy to provide any documentation
you may need to do this, but we cannot replace or refund an
order that the carrier reports as having been delivered.
Missing USA shipments can only be credited after 30 business
days from the ship date (60 days for international shipments).
Replacement orders or credit for damaged or missing orders will
not be issued until the shipping carrier has approved the claim;
the claims process could take as long as 4 - 6 weeks.
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What if I gave you the wrong shipping address when I placed
my order?
If you provide an incorrect address
when placing your order resulting in the item getting lost
or being returned to us, you WILL NOT receive a refund for
shipping fees. You'll only receive refund credit for the product
if it shows up back here at our office, and you WILL be charged
any additional fees that we must pay to UPS for returned packages.
Additionally, to reship your order you will be charged the
original shipping fees AGAIN. So, please be VERY careful when
entering your address information online and be sure to check
your emailed order confirmation to be sure all your info and
your order are correct. UPS charges $5-$10 to correct wrong
addresses. If that is the case with your order, we will pass
that charge along to you.
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What if I want to cancel my order after it has left your warehouse?
Is there a shipping charge commitment?
Once we have shipped your order, you
have committed to paying the shipping charges for that item
whether you keep it or not. This applies to orders that
have free shipping also! That means if you order a bodyboard
for example, that had free shipping and you refuse shipment
or send it back because you decide you don't want it, we must
deduct the amount it costs us to ship that board to you from
the refund we give you. Also, as per our return policy, you
are responsible for shipping charges on all returns unless
your shipment was not as ordered. See our "Help"
page for details.
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| Other
information |
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How can I contact you to ask a question?
We are pleased to help you out, so
if you have any questions, don't hesitate to email us any
time at: info@eBodyboarding.com,
or call toll free in the USA at: 1-877-eBoarding, or outside
the USA at: 1-949-361-0848, or fax us at: 1-949-361-1690.
We normally answer email 7 days a week. Our usual office hours
are Monday-Friday from 10:30am-5:00pm Pacific Time. You can
always leave a message for us and we will respond shortly.
Our mailing address is:
eBodyboarding.com/BodyboardOutlet.com
1303 Calle Avanzado
San Clemente, CA 92673 USA
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Where can I find information about returns, refunds, exchange
policies, as well as ordering and payment information?
Check our Returns
page.
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