International Customers
Please CAREFULLY read this ENTIRE page, especially
our warning below regarding possible import duties you may pay when
receiving your shipment
*Shipping costs and times:
ORDERS WITH BODYBOARDS
OR SKIMBOARDS (for soft surfboard shipping prices, please email):
N. Air Mail International- $45
Price is for one average-sized bodyboard in the
box ONLY. Price increases as you add items to the order and increase
the weight of the box. We only recommend this option for countries
with RELIABLE local postal systems. If you are not confident
in the postal system in your country, select an Express shipping
option!
*Ship time: 1-4 weeks, but possibly up to 60 days! This method IS
NOT TRACKABLE!
*Shipping company: United States Postal Service Air Mail Parcel
Post.
P. UPS Express Int'l WITH BOARDS- $90 to
$160
Price depends on your location. In general, it's about $90 to Western Europe, Australia, New Zealand, Japan,
and other major countries in southeast Asia, Mexico, and the Caribbean.
Most other countries including all of South and Central America,
it's about $150 and up.
This price is for a single bodyboard box and whatever we can fit
in the box with the board (generally, swimfins, a small board bag,
and smaller items like t-shirts, dvd's, etc.). If you order more
items than we can fit in a single box, your shipping cost will generally
increase by 50%-100%. This increase will NOT show up in the
shopping cart, but will be added after your order is submitted,
and you will be emailed for your approval
*Ship time: 2-4 days usually. This method has full tracking and
insurance.
*Shipping company: United Parcel Service (UPS) Expedited or Express.
R. UPS Canada Strd WITH B0ARDS- $25-$50
For Canadian customers ordering bodyboards along
with other goods. Price depends on your province location in relation
to Southern California. This price is for a single bodyboard box
and whatever we can fit in the box with the board (generally, swimfins,
a small board bag, and smaller items like t-shirts, dvd's, etc.). If you order more items than we can fit in a single box, your
shipping cost will generally increase by 25%. This increase
will NOT show up in the shopping cart, but will be added after your
order is submitted, and you will be emailed for your approval
*Shipping time: Usually 3-6 days, depending on your province location
in relation to Southern California. This method has full tracking
and insurance.
*Shipping company: United Parcel Service (UPS) Canada Standard.
Canadian customers may also use the N. Air Mail Int'l shipping option as we have reports that import duties are much lower
or less likely using that method.
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*ORDERS WITHOUT BODYBOARDS OR SKIMBOARDS:
-As a point of reference for the rates below, here
are some sample weights for products we carry including the box
they are shipped in:
Bodyboard- 7 pounds
Swimfins- 4 pounds
T-shirt- 1 pound
Bodyboard bag- 3 pounds
N. Air Mail Int'l- $10 for the first pound
(0.45 kgs)
$6 for each additional pound. We only recommend
this option for countries with RELIABLE local postal systems. If you are not confident in the postal system in your country, select
an Express shipping option!
*Ship time: 1-4 weeks, but possibly up to 60 days! This method IS
NOT TRACKABLE!
*Shipping company: United States Postal Service Air Mail Parcel
Post.
O. UPS Express Int'l NO BOARDS- $20 for
the first pound (0.45 kgs)
$8 for each additional pound.
*Ship time: 2-4 days usually. This method has full tracking and
insurance.
*Shipping company: United Parcel Service (UPS) Expedited or Express.
M. INTERNATIONAL MAG/DVD/STICKER ONLY-
$6 for the first pound (0.45 kgs)
$4 for each additional pound.
*Ship time: 1-4 weeks, but possibly up to 60 days! This method IS
NOT TRACKABLE!
*Shipping company: United States Postal Service Air Mail Letter
Post.
This option may ONLY be selected for orders that have any combination
of magazines, stickers, and/or DVD's.
Q. UPS Canada Strd. NO BOARDS- $8 for the
first pound (0.45 kgs)
Shipping cost increases based on destination and
weight.
*Shipping time: Usually 3-6 days, depending on your province location
in relation to Southern California. This method has full tracking
and insurance.
*Shipping company: United Parcel Service (UPS) Canada Standard.
Canadian customers may also use the N. Air Mail Int'l shipping option as we have reports that import duties are much lower
or less likely using that method.
WARNING:
*Additional costs:
eBodyboarding.com only charges customers what it costs us to ship
products to you. It is your responsibility to determine any additional
costs such as, but not limited to customs import duties, local delivery
charges, etc. eBodyboarding.com makes every effort to value
shipments as low as we can and we always mark shipments as "GIFT"
while reporting enough value to cover insurance on shipments that
have insurance. If a package is refused for any reason and returned
to us, any subsequent delivery charges will NOT be refunded. If
customer provides an invalid address when ordering, all shipping
charges are the customer’s responsibility including re-shipment
fees.
Please note that many packages are delayed by customs in the receiving
country, so shipping times are estimated.
*Special requirements:
In some cases, first-time international customers may be required
to fax a copy of a credit card bill or other proof that they
are the actual cardholder. This is sometimes required because
our address verification system does not work in many countries.
You will receive an email shortly after placing your order
if this is requested.
*Order tracking:
For methods that are trackable, please email
us if you require a tracking number.
*Didn't receive your shipment?:
If you received confirmation via email that your order shipped
but you haven't received it in a reasonable amount of time, email us. In
case of non-receipt of package, we must wait 60 days from
ship date for Air Mail and 30 days for Express shipping before
a refund or duplicate shipment can be made.
*Out-of-stock items:
If an order contains items that are out of stock, the order
will be held until we can fulfill the entire order. You will
be emailed if this is the case, and given an estimated availability
date of the items, or presented with other options. Please
check your email often after ordering!
*Damaged/incomplete shipments:
If you receive a shipment that is damaged or incomplete, please contact
us IMMEDIATELY. We may request that you email a digital
photo of any damaged items as proof. Some shipments are insured,
so retaining all packaging and items in question is REQUIRED
in order to provide a refund or replacement.
In some cases, you may be required to return-ship items at
your expense and you will receive reimbursement upon our receipt
of those items.
*Defective items:
Most items we sell have warranties through their manufacturer.
Some of these warranties have time limits. Bodyboards, for
example, have 90-day warranties. That means that any defects
that may occur within 90 days of the date you receive the
item will be covered. In many cases, if an item appears to
be defective, we will request that you email a digital photo
so that we may inspect the item, or so that we may forward
the photo to the manufacturer. With most products it is the
manufacturer’s choice to either repair or replace the
item. In some cases, you may be required to return-ship items
at your expense and you will receive reimbursement upon our
receipt of those items.
*Returns:
Please click
HERE for information on returning items. |
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