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Ordering Info...
Your Satisfaction is Our Success.
We strive to provide our customers with the
highest level of service possible. From first visit to order delivery,
we want you to be completely satisfied with your experience. Our
friendly and knowledgeable sales staff (Jay,
and Vicki) are available to
help you find the product that best fits your needs.
You can shop with confidence at eBodyboarding.com!
* How can I place
an order?
There are five ways to order-
1. Order online at www.ebodyboarding.com
or www.bodyboardoutlet.com
2. Order by phone by calling 1-877-eBodyboarding (toll-free within
the U.S.) or INTL:1-949-361-0848 during our
business hours.
3. Order by fax - 1-949-361-1690. Indicate the items you want, which
shipping method you'd like (see our shipping
page), your credit card type, number and expiration date, and the
name as it appears on the card, along with shipping and billing
addresses, and your phone, fax, and/or email address. International
customers click
here for our requirements for you.
4. Order by mail - Place your order online, but select "PAYPAL"
as your form of payment. Once the order process is complete, print
out your order confirmation form and mail it to us with payment
to:
eBodyboarding.com/BodyboardOutlet.com
1303 Calle Avanzado
San Clemente, CA 92673 USA
5. Order in person- Stop by our warehouse between 11am-5pm Monday-Friday
(closed on major US holidays) and pick up whatever you need.
If mailing your payment, we only accept money
orders or certified checks drawn in US dollars.
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* Which payment
methods do you accept?
At eBodyboarding.com, you can place your order
online, by telephone,by mail, or by fax. Payment options include
credit card, debit card, Pay Pal, money order, and certified check.
See below for details on each payment option.
PLEASE NOTE: We do not accept Personal Checks or C.O.D. orders.
Credit/Debit Cards
eBodyboarding.com accepts credit/debit cards including Visa, MasterCard,
Discover, and American Express. We will not normally bill your card
until we ship your order with the exception of special or custom
order items. Partial orders are billed as each item is shipped,
though it's rare for us to ship an order before we have all items
in stock.
Please be aware that once your order is placed, the funds
for that purchase will be reserved up to 30 days depending on the
bank (please check the policy of your card issuer).
This is known as the "authorization" process. Additionally,
in some cases, if a change is made to your order after you've submitted
it, a SECOND authorization may be necessary! Remember these are
NOT charges. We only charge when we ship! Also, if you are paying
with a debit card, please verify with your bank if there are limitations
pertaining to daily withdrawals on your card. eBodyboarding.com
reserves the right to request additional identification. If this
is needed, we will contact you by email or telephone. Your order
will be processed as soon as we receive the requested information
by email or fax.
PayPal
PayPal is the leading method of online payment other than credit/debit
cards on the internet. To make PayPal payments, you must first hold
a PayPal account. Go to PayPal's
website for details. Our PayPal
account is info@ebodyboarding.com. If you already hold a PayPal
account, you will see that option for payment during online checkout.
PayPal orders that remain unpaid for a period of 5 business days
will be cancelled.
Money Orders and Cashiers/Certified Checks
We accept money orders/certified checks in U.S. dollars from both
United States and international banks. NO PERSONAL CHECKS PLEASE!
If paying by this method, just select PAYPAL as your payment method.
Once you have placed the order, mail your money order or certified
check with a printout of your order to:
eBodyboarding.com/BodyboardOutlet.com
1303 Calle Avanzado
San Clemente, CA 92673 USA
If the items in your order are in stock, your order will be shipped
once we receive your payment, but please note that we do not process
your order until your money arrives, so if an item in your order
sells out before that time, we will notify you.Orders that remain
unpaid for a period of 10 business days will be cancelled.
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* Tell me about
credit card purchasing information and security?
Our credit card processing system uses an
"address verification system". It matches the name and
billing address for the card with the one you give us, and if there
is no match, we reserve the right to refuse the charge or request
that you fax us a copy of your most recent credit card statement
with the cardholder's signature on the statement. Your credit/debit
card and other contact information is protected by state-of-the-art
Secure Socket Layer encryption. Bank debit/check cards with the
Visa or Mastercard logo on them are acceptable.
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* What are eBodyboarding.com's
return procedures?
Check our "returns"
page for details.
* Do your products
have Warranties?
Bodyboards - On most bodyboards, manufacturers
have a 90-day warranty. If you have a bodyboard that seems to be
defective, we will do our best to help you obtain support from the
manufacturer or make arrangements to repair/replace the product.
NO bodyboard is covered for creasing! No bodyboard is covered for
bubbling due to leaving the board in the sun or in a hot environment,
and pre-owned items carry NO WARRANTY and NO REFUNDS! In many cases,
the manufacturer can diagnose and resolve concerns over the phone,
or we may require you to send a digital photo of the item to forward
to the manufacturer. It is THEIR decision whether to repair, replace,
or credit us for the item on your behalf. For more information,
please call us toll-free at 1-877-eBodyboarding to allow us to assist
you with these manufacturers, or you may call them directly.
Other products - Some items have manufacturer
warranties. If you believe you have a warranty claim contact us
right away and we will typically put you in contact with the manufacturer.
They reserve the right to repair or replace items covered under
warranty.
In some warranty cases, you may still be
liable for paying shipping costs to get the board to the manufacturer.
Due to manufacturers' policies, eBodyboarding.com cannot accept
returns or exchanges of certain products manufactured by the companies.
These manufacturers deal directly with issues regarding their products
and will repair or replace these products in accordance with their
own policies. Contact information can be provided for each of these
manufacturers.
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* How do I use a
coupon code or a gift certificate?
When you check out of our store, you will notice
a section to enter a coupon code or gift certificate on the first
page (shipping info page). Coupon codes are given via email to those
who have opted in to our email list, or sometimes we post them on
the home page at special times of the year and for store sales. If
you or someone has purchased a gift certificate or if you have a coupon
code, simply enter the entire number (including letters) into the
coupon field in the final page of the check-out process ("review
and submit" page) and click "apply". The next page
will display the discount given (confirmation page). If you have more
than one gift certificate, contact
us by phone.
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* Can I buy directly
from you at your office or pick up my order at your office?
Absolutely. If ordering in advance, select
the first shipping option (Picking up at your office...) and then
call or email to arrange
pickup. Directions can be found on our contact
us page. If you'd like to come to our office to make your purchase,
just call us toll free to arrange that. We're at: 1-877-326-2734.
Our walk-in hours are 11:00am-5pm Monday-Friday (excluding holidays),
but be sure to call first as sometimes we have to come in late or
leave early.
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* What if an
item is out of stock?
Some items are either temporarily out-of-stock,
or require us to order them from the manufacturer directly before
shipping on to you (eg: custom boards, custom wetsuits, other DECK
colors on bodyboards). We hold orders until all products are in
stock, so if you place an order that contains in-stock and out-of-stock
items, we customarily hold your order until all the products are
in. You are welcomed to request that we ship in-stock items right
away, but in this case, we will then have to charge you to ship
remaining items as they come in.Occasionally we run out of stock
in certain items and people order them before we have time to take
them off the site. We apologize for any inconvenience this causes
and we will always email or call you to let you know about the situation
and give you options.
Most items on our site are In Stock and ready
to ship. A product's availability is clearly noted in the Shopping
Cart when you check out. Note: "Available Quantity" refers
to the total number of all sizes/colors COMBINED, and NOT of one
particular size/color.
Special Order Items
Some items are offered with customization options (colors, sizes
etc.). If you choose a customization option, please allow for additional
time beyond the expected shipment time indicated on our Delivery
Date Finder page. The additional time required for customization
varies from several days to several weeks depending on the options
you choose. We'll generally email you with information on how long
the wait may be, but remember, times are ESTIMATED as we are at
the mercy of the manufacturers.
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* Why is my order
showing as "pending approval" or "pending fulfillment"?
An order may be pending approval if:
-If you chose PayPal as your payment method and haven't submitted
payment yet.
-If your order is suspect, or we need to confirm some information
about your order.
-If you are a first-time
international customer.
An order may be pending fulfillment if:
-If you are picking up your order.
-Any items in your order are out of stock.
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* What if my shipment
gets damaged in transit?
While we strive to pack items to avoid damage,
in rare cases shipments are mishandled by the carriers. The carrier
is responsible for the item once we turn it over to them. We insure
most shipments against damage, so if you receive a shipment and
something is damaged, you MUST carefully follow the following procedures:
* Save the box and all packaging.
* Do not use the damaged item.
* Contact us via phone
or email immediately
(be sure to have your order number ready).
* Be prepared to describe the damage in detail on the phone AND/OR
via email so we have a written/typed record of your complaint to
show the carrier. If it is determined that the damage was shipping-related,
we will file a claim with the carrier. They may need to inspect
the damaged item AND the packaging. If it is determined by them
that they are at fault, the damaged items will be replaced immediately
as long as we have them in stock.
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* Colors of products
that I order?
Colors of products in the pictures on our
website DO NOT necessarily represent what we have in stock and we
are not liable if you receive a color different from the picture
on our site. These are generic photos of items provided by the manufacturer.
Some items do not have color choices available. For those that do,
please consult the color selector for that item to see what colors
are in stock at any time.
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* How can I contact you to ask a question?
We are pleased to help you out, so if you
have any questions, don't hesitate to email us any time at: info@eBodyboarding.com,
or call toll free in the USA at: 1-877-eBoarding, or outside the
USA at: 1-949-361-0848, or fax us at: 1-949-361-1690. We answer
email 7 days a week. Our usual office hours are Monday-Friday from
10:30am-5:00pm Pacific Time, but we can sometimes be reached at
other times. You can always leave a message for us and we will respond
shortly. Our mailing address is:
eBodyboarding.com/BodyboardOutlet.com
1303 Calle Avanzado
San Clemente, CA 92673 USA
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