|Comments||ebodyboarding.com is not only the best bodyboarding store out there, it is very likely the best online merchant out there period. Jay Reale and company have the best customer support Ive ever experienced, quickly answering my questions and/or revisions to my order (on a Sunday no less). On another occasion he actually tried on the fins that I was considering, along with winter booties to make sure that everything would fit me (we determined that we have similarly-sized feet). Stuff like that means a lot especially in the often snooty surf-shop business. ebodyboarding seems to make every effort to avoid that perception. Coupled with great selection and specials, they are always my first and usually the only stop for all my bodyboarding needs.|
Shipping Options Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:Defines Customer Service: Fantastic
Jay and eBodyboarding defined customer service from pre-sale advice and guidance to order through post sale support.
Right from the start Jay provided fantastic support. Im a novice and had many questions. Jay provided the advice and guidance I required by quickly responding to my onslaught of questions, follow up questions and still more follow up questions (about 15 rounds - a weaker person would have given up). Jay also provided links to sections of the eBodyboarding web site to help answer my questions and provide additional info. The eBodyboarding web site has a wealth of info, especially for a novice.
The order process went great. All the exceptions Jay and I discussed were handled. The low price policy works. The order was shipped same day with e-mail confirmations and links to the UPS site for tracking. The order came on schedule. Excellent support was provided for additional accessories needed.
Post sale support was outstanding. After getting the order I wanted to exchange a set of fins. Instead of waiting to get the original fins back Jay immediately sent me the new set. While Jay would have been able to charge my credit card if I didnt send the originals back, having the new set immediately without waiting is great customer service.
And what is so incredible is that this all took part at the time of the birth of his wifes (who works side by side withy him in the business) and his first child (a girl).
I started out looking for one board for my;self and ended up getting two boards and accessories -- one for me and one for may daughter.
I know where Ill go for all by future needs -- eBodyboarding.
Thanks Jay and the eBodyboarding team.
|Comments:||I received personal help via e-mail in ordering the proper product. It was shipped promptly. There were nice extra items, such as surf wax and decals that were not expected enclosed with my order . I would recommend this site to anyone.|
|Comments: ||The spring suit was perfect. Also, I received it a lot faster than I expected. Thanks for the service.|
|Comments: ||the site is attractive and user friendly ebodyboarding was quick to respond as well as informative for all my questions they took security seriously and called when i had an adress discrepancy|
|Comments: ||I would like to thank e-bodyboarding for providing such good service. I would like to thank vicky in particular, I called e-bodyboarding councerned about my orders not showing up. Vicky got right back to me and assured me that my order was on its way. Thank you Rene A. Juncosa|
|Comments: ||My order took awhile to be shipped only because the manufacturer did not have it in stock. When I inquired about my order I received a reply very promptly, within a few hours. This was also the case when I inquired about the product I purchased. I would definitely order from Ebodyboarding again. Great customer service.|
|Comments: ||Excellent service, something you come to expect from them.|
|Comments: ||I e-mailed Ebodyboarding about a specific problem I was having with the fins I was using, and they responded the very same day with a recommendation for the type of fins that would be best for me. I ordered the fins the next day and received them within three days, and the first time I used them I knew they were the right fins for me. Ebodyboarding provided great, personalized service in an amazingly timely fashion, and they did it for a reasonable price. All in all I would say it was one of the best online shopping experiences I have had.|
|Comments: ||ebodyboarding is the greatest internet bodyboard store ever. I use my new bodyboard everyday and take out all the pussys at off the wall|
|Comments: ||eBodyboarding.com has become my surf shop away from home. When I need any sort of gear, and I can't get to my hometown shop, eBodyboarding will be the place I turn to. The site looks great and is easy to get around. They have everything a bodyboarder needs and then some. Plus, the owners know their stuff, since they're both professianal athletes involved in the sport.|
|Comments: ||Thanks for saving me money on the tax due to putting the goods at much lower value, a company after my own heart. Thanks Again Jay. I will be back when every I need new stuff and will recommend anyone to use the service. Grahame|
|Comments: ||Best service, products, prices, people. The owners know what we expect because they are one of us.|
|Comments: ||Ebodyboarding (Jay) was able to answer my questions and accomodate my color choices during ordering. They also price matched. My order came early than I expected. I plan on ordering from Ebodyboarding.com for my next hard to find items.|
|Comments: ||Smooth and Easy order processing|
|Comments: ||-I am stoked that the people at ebodyboarding followed up my request for equipment that they did not carry(leash extension from science) and got back to me with a price and date that they could ship to me. Super helpful for going out of their way for a regular customer.|
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