Copy of Shipping rates and times
Order Processing
We ship orders Monday-Friday only and are closed on weekends and major US holidays.
Our shipping cutoff is 2pm PACIFIC time. All UPS shipments are picked up at 3:30pm Pacific Time. UPS packages do not move on weekends or major holidays, so a Next Day Air package shipping on a Friday will arrive Monday.
We ship most products from San Clemente, California, but certain items are shipped from alternate warehouses.
Potential Delays and COVID-19
Please note, UPS and USPS are currently not guaranteeing their delivery times due to the pandemic, so please be aware of this when selecting your shipment options. We cannot provide shipping cost refunds for shipments that don't arrive within the "guaranteed" time.
Shipment Confirmation & Order Tracking
After you’ve placed an order, you will receive an order confirmation email. At this stage, please allow time for order processing.
You will then receive a shipment confirmation email notification once your order has shipped (within 1 business days in most cases!). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.
Domestic Shipping Rates
Simply place the items you want in the shopping cart, click the shopping cart icon at the top of the site, then click "view cart", then find the shipping cost calculator on the lower right and enter your state and zip code, and then click "calculate shipping". You will see a selection of shipment options for both UPS and USPS.
FREE USA SHIPPING AVAILABLE WHEN YOU MEET THRESHOLDS OUTLINED BELOW:
(Some products excluded from free shipping including large boards, large board bags and other oversized items)
Please note, for orders with FREE SHIPPING, we reserve the right to change the shipping method to the cheapest available method.
DELIVERY TIMES
| SHIPPING METHOD: | California | Continental USA |
****Hawaii |
**Puerto Rico/Alaska | **Guam/APO/FPO Territories |
|
*FREE SHIPPING (not over 25lbs) |
Orders $150 & up UPS Ground or USPS Priority Mail |
Orders $100 and up UPS Ground or USPS Priority Mail |
Orders of $150 & up without boards. USPS Priority Mail |
Orders of $150 & up USPS Priority Mail |
Orders of $150 & up USPS Priority Mail |
| UPS GROUND | 1-2 business days | 2 business days | 3 business days to O'ahu 4-5 to outer islands |
5 business days | Not available |
| SHIPPING METHOD: | California | Continental USA |
****Hawaii |
**Puerto Rico/Alaska | **Guam/APO/FPO Territories |
|
*FREE SHIPPING (not over 25lbs) |
Orders $150 & up UPS Ground or USPS Priority Mail |
Orders $100 and up |
Orders of $150 & up without boards. |
Orders of $150 & up USPS Priority Mail |
Orders of $150 & up USPS Priority Mail |
| UPS GROUND | 1-2 business days | 2 business days | 3 business days to O'ahu 4-5 to outer islands |
5 business days | Not available |
| UPS 3-DAY SELECT | Use Ground | 3 business days | Not available | Not available | Not available |
|
UPS 2ND DAY |
Use Ground | 2 business days | 2 business days | 2 business days | 2 business days |
|
UPS NEXT DAY AIR |
1 business day | 1 business day | Not available | Not available | Not available |
|
USPS PRIORITY MAIL |
1-3 business days | 2-4 business days | 2-4 business days | 2-4 business days | 2-4 business days |
|
USPS FIRST-CLASS MAIL |
1-4 business days | 3-7 business days | 3-7 business days | 3-7 business days | 3-7 business days |
|
***USPS PRIORITY MAIL EXPRESS |
1-2 business days | 1-2 business days | 1-2 business days | 1-2 business days | 1-2 business days |
*Beater boards, surfboards and oversized items (certain board bags and other items) are exempt from free USA shipping due to their size.
*Select your territory as your country eg: Puerto Rico, Guam
***Not available to some US Territories and military/diplomatic addresses
HAWAII****We are sorry we can't offer free shipping to Hawaii on board orders. The USPS charges high rates for board shipments to Hawaii. We do offer a discounted shipping rate if your bodyboard order is $300 or more (combined with all items in the order).
Shipping to PO Boxes
UPS cannot ship to a PO Box. Shipping is available to PO boxes via USPS only.
In-Store Pickup
You can skip the shipping fees and waiting time with free local pickup at our San Clemente warehouse Monday-Friday between 10am-5pm (major holidays excluded).
When placing your order, select “In-Store Pickup - Monday-Friday, 10am-5pm” at checkout and use code "PICKUP". The cart will show a $100 charge for PICKUP unless you use this code!
We will call you or send you an email confirmation when your order is ready.
International Shipping
We ship worldwide! ALERT! Your order may be subject to import taxes, duties, or VAT, which are applied to your order when it reaches the destination country. All fees imposed are the responsibility of the customer. eBodyboarding.com is not responsible for these charges.
COVID-19 UPDATE: Unfortunately, the US Postal Service is presently unable to ship to several countries. If you are in one of those countries, you will not see any USPS shipping options at checkout, only UPS (United Parcel Service). We apologize, and will offer USPS options as soon as they become available again.
There are currently no issues with UPS and it's shipping options.
International Shipping Rates
International shipping fees will be calculated and displayed at checkout.
International Shipping Times
| International SHIPPING METHOD | *Estimated Delivery Time |
| UPS Worldwide Express | Usually 3-5 days (Not available to all countries) |
| UPS Worldwide Expedited | Usually 4-7 days (Not available to all countries) |
| **USPS Priority Mail International |
Usually 7-10 days (Longer to some locations. Not valid on oversized items) |
| **USPS First-Class Mail International |
Usually 2-4 weeks, but can take up to 2 months to some locations (Only valid for items under 4lbs) |
| **USPS Priority Mail International Express |
Usually 3-7 days (Longer to some locations. Not valid for bodyboard shipments and other large packages) |
*Please remember, shipping times are ESTIMATED and are subject to flight delays, local shipping delays, and customs delays.
**All USPS shipments are transferred to your local postal system when they reach your country, so if your postal system isn't reliable, please select UPS instead!
All shipments have basic insurance and tracking numbers which are automatically emailed to you when we ship your order. If tracking indicates your order has been delivered, please contact us to file a claim with the shipper AFTER you have checked around your house or with your neighbors to make sure the package hasn't been delivered.
Where's my shipment?
If tracking indicates your order has been delivered and you can't locate it, here is the process:
1. Check your email order confirmation and make sure you gave us an accurate shipping address.
2. Check around your home, check with neighbors, check with your local post office (if shipped via USPS).
3. If you are still unable to locate the shipment, we can file an inquiry with the carrier. They will use GPS data on the carrier scanners to determine if the shipment was delivered to the address provided. If this inquiry determines it was, unfortunately, we won't be able to re-ship or refund as this indicates the package was likely stolen from your residence and we cannot be held responsible in this case. Sorry!
Damages, Returns, Exchanges, and Refunds - CLICK HERE
Contact
If you have any further questions or would like more help, please don’t hesitate to contact us at orders@ebodyboarding.com.
