Some items ship from alternate warehouses and may take extra days before shipping!

How to get shipping costs before ordering:

Add the items you want to your cart.  Click the shopping cart link at the top of our website. Go through the checkout process.  The site will present shipping costs and options before you finalize the checkout.  

Order Processing

We ship orders Monday-Friday only and are closed on weekends and major US holidays.

Our shipping cutoff is 2pm PACIFIC time.  All UPS shipments are picked up around 2pm Pacific Time. UPS packages do not move on weekends or major holidays, so a Next Day Air package shipping on a Friday will arrive Monday.

Shipment Confirmation & Order Tracking

After you’ve placed an order, you will receive an order confirmation email. Please allow time for order processing.

You will receive a shipment confirmation email notification once your order has shipped (within 1 business day in most cases!). The shipping confirmation email will contain your order tracking number. Please allow up to 24 hours for this tracking number to become active.  Check your spam folder if you didn't receive it. 

(Some products excluded from free shipping including large boards, large board bags and other oversized items)

Please note, for orders with FREE SHIPPING, we reserve the right to change the shipping method to the cheapest available method.  

UPS Ground shipping times from our location: 

SHIPPING METHOD: California Continental USA Hawaii

Puerto Rico/Alaska Guam/APO/FPO
(22lb maximum weight)
Orders over $75
UPS Ground or USPS Ground Advantage

Orders of $150 and up 
UPS Ground Ground 

Orders of $150 & up without boards.
USPS Priority Mail

Orders of $150 & up without boards.
USPS Priority Mail
Orders of $150 & up without boards.
USPS Priority Mail
UPS GROUND  1-2 business days 2-5 business days 3 business days to O'ahu
4-5 to outer islands
5 business days Not available  
UPS 3-DAY SELECT Use UPS Ground 3 business days Not available Not available Not available


Use UPS Ground 2 business days 2 business days 2 business days Not available


1 business day 1 business day Not available Not available Not available


1-3 business days 2-4 business days 2-4 business days 2-4 business days 2-4 business days


1-4 business days 3-7 business days 5-8 business days (orders under 1lb)
2-4 weeks (orders 1lb and up)
5-8 business days (orders under 1lb)
2-4 weeks (orders 1lb and up)
5-8 business days (orders under 1lb)
2-4 weeks (orders 1lb and up)


1-2 business days 1-2 business days 1-3 business days 2-3 business days 3-5 business days

Certain large boards and oversized items (certain board bags and other items) are exempt from free USA shipping due to their size. 

US Territories selecting UPS shipment options- Select your territory as your country eg: Puerto Rico, Guam


Outside the continental USA- 
We are sorry we can't offer free shipping to these areas on board orders.  Shipping costs will appear before you finalize checkout. 

Shipping to PO Boxes

UPS cannot ship to a PO Box.  Shipping is available to PO boxes via USPS only.

In-Store Pickup

You can skip the shipping fees and waiting time with free local pickup at our San Clemente warehouse Monday-Friday between 10am-4:45pm (major holidays excluded).

When placing your order, select Pick Up at checkout.  Please keep in mind, not all items we carry are in stock and some may ship directly from our supplier, so please confirm before you come in.  We will call you or send you an email confirmation when your order is ready. 

International Shipping

We ship worldwide!  ALERT! Your order may be subject to import taxes, duties, or VAT, which are applied to your order when it reaches the destination country. All fees imposed are the responsibility of the customer. is not responsible for these charges.

International Shipping Rates

International shipping fees will be calculated and displayed at checkout.

International Shipping Times

International SHIPPING METHOD *Estimated Delivery Time
UPS Worldwide Express Usually 3-7 days
(Not available to all countries)
UPS Worldwide Expedited Usually 4-10 days
(Not available to all countries)
USPS Priority
Mail International
Usually 7-14 days
(Longer to some locations. Not available on oversized items)
USPS First-Class
Mail International
Usually 2-4 weeks, but can take up to 2 months to some locations
(Only valid for items under 4lbs)
USPS Priority
Mail International Express
Usually 3-7 days
(Longer to some locations.
Not valid for bodyboard shipments and other large packages)

*Please remember, shipping times are ESTIMATED and are subject to flight delays, local shipping delays, and customs delays. 

*All USPS shipments are transferred to your local postal system when they reach your country, so if your postal system isn't reliable, please select UPS instead! 

All shipments have basic insurance and tracking numbers which are automatically emailed to you when we ship your order.  If tracking indicates your order has been delivered, please contact us to file a claim with the shipper AFTER you have checked around your house or with your neighbors to make sure the package hasn't been delivered.

Where's my shipment?

If tracking indicates your order has been delivered and you can't locate it, here is the process:
1.  Check your email order confirmation and make sure you gave us an accurate shipping address.
2.  Check around your home, check with neighbors, check with your local post office (if shipped via USPS).
3.  If you are still unable to locate the shipment, we can file an inquiry with the carrier.  They will use GPS data on the carrier scanners to determine if the shipment was delivered to the address provided.  If this inquiry determines it was, unfortunately, we won't be able to re-ship or refund as this indicates the package was likely stolen from your residence and we cannot be held responsible in this case.  Sorry!  

Damages, Returns, Exchanges, and Refunds - CLICK HERE


If you have any further questions or would like more help, please don’t hesitate to contact us at