Returns

 

Returns Portal- CLICK HERE!

INFO ABOUT RETURNS

We will gladly accept unworn, unwashed, unaltered or unused merchandise in brand-new, sellable condition for a refund (minus shipping costs) within 30 days of purchase.

We do NOT cover return shipping costs on items that simply don't fit as we provide sizing info provided by the manufacturer!  

Purchasing the Redo option for $3.97 at checkout gets you free RETURN shipping for refunds, or store credit (US orders only).  If you are exchanging, you are still responsible for outbound shipping costs on the new items.  

This protection offers FREE return shipping labels should a customer need to return their item(s).  These labels are printed electronically, NOT included in the shipment!  Unlimited return labels are available for that order for 30 days from purchase date.

Package Protection service will also replace orders that are lost in transit (pending confirmation by the carrier!)

Customers who do not purchase Redo Return Labels and Package Protection are responsible for the return shipping costs on all returns unless we have shipped the incorrect item, but can still use the returns portal to purchase a discounted return shipping label.

You can visit our Returns Portal to get started with your order number!

HOW TO MAKE A RETURN USING REDO

To return a purchase, please follow the following instructions:

  1. Visit our Returns Portal.
  2. Enter the zip code and email address you used to place your order. 
  3. Check your email for the instructions emailed to you. 
  4. Select the order you would like to return. 
  5. Complete and submit the online return request form, and print the pre-paid return shipping label.
  6. Pack product with suitable packaging materials. Make sure that you return the merchandise in original, unused condition, with original packing materials, and stick that return label to your return.
  7. Drop your return package off at a shipping location OR pay the fee for a pickup at your location. 
  8. Need your exchange fast?  Click the "Instant Exchange" option in the Returns Portal:  Your card will be charged for all exchange orders plus the shipping if your order doesn't meet the free shipping thresholds (see our shipping info page).  The card will be refunded for the RETURNED items plus any tax paid on them when they are received back at our warehouse (shipping costs are not refunded).
  9. Credit will be issued after we receive, inspect, and process your return.  Please allow 2-3 business days to receive credit/refunds.  

A return confirmation will be sent to you as soon as your return is processed. You can always ask us for help, contact our customer service team at orders@ebodyboarding.com and we'd be happy to help you out!

HOW TO MAKE A RETURN IF YOU DIDN'T PURCHASE REDO

You can still use the Redo Returns Portal to print a discounted return label.  

Return shipping charges are your responsibility UNLESS an item is damaged or we shipped the wrong item. Additionally, your original shipping fee is not eligible for a refund UNLESS your received item is damaged or you received the wrong item.  In that case, we will provide a return label if applicable.  In these cases, we will typically file a claim with the carrier and request that you hold on to all items and packaging until otherwise directed so the carrier can complete an investigation.

Please follow the steps outlined below:

1. Contact us to get a Return Authorization Number (RA#) (within 30 days of the original ship date). 
2. Verify that all merchandise is in the original packaging, undamaged, and sellable as "brand new".
3. For your protection, please insure the package and use a trackable shipping method such as UPS or Fedex Ground, USPS Ground Advantage or Priority Mail with Delivery Confirmation, or a reliable trackable shipping method for overseas shipments. You are responsible for any shipping damages/loss that may occur.
4. You can use the cut out merchandise-return label, located on the back of your receipt or address the package to:

eBodyboarding.com RETURNS
1303 Calle Avanzado
San Clemente, CA 92673 USA

Some items are shipped from alternate warehouses, but we ask that you return anything to the address above.

If you are shipping something back to us for a refund and it's not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us. If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part). If your order included free items, you must also return those!

eBodyboarding.com reserves the right to reject any merchandise without a valid RA# to the customer. RA numbers are valid for 30 days from the issue date.

WARRANTY INFO

Some items have warranties and the warranty period varies from brand to brand. Please contact us if you think you have a warranty claim and we will reach out to the manufacturer. Please note, we cannot replace or refund any items without approval from the manufacturer.

Bodyboards and surfboards are NOT WARRANTED FOR CREASING and NOT WARRANTED for delamination/bubbles caused by leaving the board in the sun or in a hot environment and are NOT WARRANTED for cuts into the board caused by the use of a leash, getting run over, riding up on to sharp objects. dropping the board on the nose or tail, etc.. Most of the manufacturers will require detailed photos of the board if there is a possible defect so they can determine the course of action.
RETURN RESTRICTIONS

We do not accept returns or exchanges bodyboards that have been plugged, wetsuits or swimfins that have been worn in the water, used items including sunscreen.  We ask that you please make sure swimfins and wetsuits fit 100% correctly BEFORE getting into the water. We reserve the right to refuse a refund/return if the items have any signs of wear, alterations, misuse or damage. The customer will be responsible for cost of return shipment if the return is refused. Note:  All orders are subject to a re-stocking fee determined on a case-by-case basis.
LOST SHIPMENTS

If your shipment shows delivery when tracked, but you can't locate it, email us to confirm the correct shipping address.  
Many "lost" shipments end up getting delivered a day or two later.  
If the package is indeed lost, we must file a lost package inquiry with the carrier and await the results of their inquiry.  If that shows that the package can't be found, we can either refund or replace the shipment. 
Please note, porch pirates are VERY common, so if this is an issue where you live, have the shipment delivered to a work address, or a neighbor's who will be home at time of delivery.  We are NOT responsible for package theft off your front porch. 
DAMAGED SHIPMENTS

If you receive a shipment and the item(s) are damaged, PLEASE RETAIN THE PACKAGING!  We need photos of the package and the damaged product to file a damage claim with the carrier.  If you don't save the packaging, we may not be able to refund you for the loss!!! 

If you purchased the REDO Package Protection and Free Return Labels option at checkout, we'll be able to refund or replace your order once we have photos of the packaging and damaged item(s). 

If you didn't purchase this at checkout, we will have to first file a claim with the carrier and wait for their approval before we can refund or replace.